HOW TO APPLY:

We are looking for candidates who can clearly demonstrate their suitability for this role. To be considered, please submit a covering letter and your CV. Applications without a covering letter will not be shortlisted, so take this opportunity to show us why you are the right fit!

The Role:

We are looking for an enthusiastic and customer focused individual to join the team at The Five Arrows Hotel and The Bow Pub, both managed by the trading company Rothschild Waddesdon Ltd. All profits help care for Waddesdon Manor and, through the Rothschild Foundation, fund work in the arts, local communities, and the environment.

The Five Arrows is a grade II listed boutique hotel with 16 contemporary bedrooms and a modern 2 AA rosette bar and restaurant, originally built in 1887 by Baron Ferdinand de Rothschild. Its sister property, The Bow, is a lively pub offering a fresh take on the classic village experience. As Food & Beverage Supervisor, it is your role to maintain the essence of community spirit in both hotel and pub and deliver a high-quality experience to all guests.

The Five Arrows’ name is derived from the Rothschild family emblem of a shield surmounted by five arrows, and both the hotel and pub remain closely connected to the mission of the Rothschild Foundation. As a General Assistant, you are expected to support this close relationship, including occasionally working across Waddesdon Manor’s food and drink locations: Courtyard Coffee, Manor Restaurant, and Stables Café and Takeaway. Waddesdon Manor offers relaxed dining experiences for every visitor, using fresh, seasonal, and thoughtfully prepared ingredients.

What you will do:

In this role you are an ambassador for The Rothschild Foundation and will be proud of our freshly prepared and locally sourced food offering, as well as the exceptional service and hospitality you provide to guests. You will ensure everyone feels welcome and enjoys a seamless and memorable dining experience. You’ll approach your role with passion and attentiveness, working alongside the Catering team at Waddesdon Manor when required to support the wider mission of the Rothschild Foundation.

Key Responsibilities include but are not limited to:

• Helping various departments where business needs require, this includes housekeeping, kitchen and front of house areas
• Maintain high standards of presentation and cleanliness in the restaurant and bar
• Greet and interact with guests to provide a welcoming environment
• Ensuring restaurant services run smoothy and all duties are carried out to the correct standard. This will involve taking payments, taking and cleaning food to and from tables, preparing and serving drinks, and occasionally taking orders from guests
• Assisting in the cleaning of areas as directed by the heads of departments. This may include assisting the housekeeping team with preparing hotel rooms
• Assisting in Kitchen portering should this be required
• Informing of any maintenance or security issues to the Hotel Manager and Pub Manager
• Adhere to and demonstrate best practice regarding compliance with all health and food safety regulations
• Maintain high standards of presentation and cleanliness in the restaurant and bar
• Attend Rothschild Foundation training sessions, and read and comply with all necessary policy and compliance documents

This list is not exhaustive and additional duties may be required by the management team.

You will be a great fit if:

You are a passionate and customer-focused individual who approaches their work with empathy and enthusiasm. You enjoy helping people and have a genuine desire and ability to work in a front-line environment, ready to step in and support colleagues during busy periods. You will enjoy acting as a representative of the Five Arrows Hotel and Bow Pub, taking care to maintain a professional appearance in line with our smart standard of dress and conduct. If you take pride in delivering outstanding service, we’d love to hear from you!

Your areas of knowledge and expertise that matter for this role:

• A proven track record of delivering high standards of service and presentation in a restaurant environment
• Excellent interpersonal skills
• Genuine passion for hospitality and an awareness of the organisation which you represent
• Ability to work flexible hours as required
• An eye for detail and an understanding that the little things make all the difference
• Ability to holistically increase sales by engaging with customers
• Understand how working as a team in the most effective way of succeeding

Additional Requirements:

The safety and wellbeing of children, young people, and vulnerable adults are of the utmost importance for any role at the Rothschild Foundation, Waddesdon Manor. Consequently, this position may require a basic or enhanced Disclosure and Barring Service (DBS) check to uphold the safety and security of all our guests, staff and volunteers. 

Rewards for working with us:

• We are proud of where we work and want to share Waddesdon Manor with family and friends by offering a number of complimentary tickets to the house and grounds. 
• Waddesdon Manor Discounts – 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff. 
• Staff Card – A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets. 
• Annual Leave – Your statutory annual leave is 28 days (20 days plus 8 public holidays), or 5.6 weeks. This will be pro-rated based on actual hours you work. If you work a public holiday, you will be paid double your hourly rate, but your statutory annual leave entitlement will reduce accordingly (i.e. you are being paid double on that date, so therefore not entitled to holiday pay or TOIL for that date).
• Pension – We will top up your pension by matching any contribution you make, up to 10% of your basic salary. 
• Long Service Awards – every 5 years of service, you are invited to a celebration to recognise your contribution to the organisation. A cash sum is awarded as a thank you. 
• Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling service. 
• Flu Jabs – free flu jabs in October.
• Share of the discretionary service charge

EDI 

At the Rothschild Foundation, we place Equality, Inclusion and Diversity at the core of our values.  We strive to be an organisation that actively addresses inequality and prejudice while fostering a truly anti-racist culture. Our approach is centered on meaningful and equitable support and development for you and others throughout your time with us. We are committed to providing an environment free from discrimination, where every team member feels valued, respected, and has a true sense of belonging. 

Application: 

The vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received. 

To reduce bias in our shortlisting process, we operate an anonymized application process.  All candidates invited to interview have the opportunity to request adjustments to the recruitment process when scheduling your interview, for example accessible parking, communication support or breaks

To apply, please send a current CV and covering letter explaining how your experience and skills match those outlined above to [email protected].  

Closing Date: Ongoing. This vacancy may be taken down from job boards when we see fit if a high standard of applications is received.

If you apply for this role and are selected to interview, here is what you can expect: 

• Round 1: In-person interview with the General Manager at the Five Arrows Hotel and The Bow Pub